Refund policy
Return & Refund Policy — GearKart
Last updated: June 2026
At GearKart, we stand behind every product we sell. We want you to shop with complete confidence knowing that if something arrives defective or damaged, we will make it right — no hassle, no runaround.
1. Our Return Philosophy
We keep our return policy simple and honest. We do not accept returns for change of mind, wrong selection, or if you simply no longer need the product. However, if a product arrives defective, damaged, or not functioning as described, we take full responsibility and will resolve it promptly.
2. Return Eligibility
A return request will only be accepted if all of the following conditions are met:
| Condition | Requirement |
|---|---|
| Reason | Product must be defective, damaged on arrival, or non-functional |
| Timeframe | Return must be reported within 2 days of delivery |
| Condition | Product must be unused and in original packaging |
| Proof | Clear photos or video of the defect must be shared |
| Accessories | All original accessories, tags, and manuals must be included |
What counts as defective:
- Manufacturing defect present at the time of delivery
- Product arrived physically broken or crushed
- Product does not turn on or function as described
- Wrong product delivered (different from what was ordered)
- Product has missing parts that were listed in the description
3. What is NOT Eligible for Return
The following will not be accepted as valid return reasons under any circumstances:
- Change of mind or no longer needed
- Product bought by mistake or wrong variant selected by the customer
- Damage caused by the customer after delivery — drops, misuse, water damage, improper installation
- Defects reported after 2 of delivery
- Products that have been used, installed, modified, or tampered with
- Missing original packaging, accessories, or invoice
- Normal wear and tear
- Minor cosmetic differences between product images and actual product due to screen display variations
- Products purchased during clearance or final sale (marked as non-returnable at checkout)
4. How to Raise a Return Request
Follow these simple steps:
Step 1 — Contact us within 2 days of delivery Email us at gearkart.work@gmail.com with the subject line: "Return Request — Order #[YOUR ORDER NUMBER]"
Step 2 — Share the following details
- Your full name and registered phone number
- Order number
- Product name
- Clear description of the defect
- Minimum 3–4 photos or a short video clearly showing the defect
Step 3 — Wait for approval Our team will review your request within 2–3 business days and notify you of the outcome via email or phone.
Step 4 — Ship the product back If your return is approved, we will arrange a free reverse pickup from your doorstep. You do not need to visit any courier office or pay any shipping charges.
Step 5 — Inspection and resolution Once we receive the product and complete our quality inspection, we will process your replacement or refund within 5 business days.
5. Replacement Policy
- GearKart offers replacement as the first resolution for all approved defective product returns.
- A replacement of the same product will be dispatched within 3–5 business days of receiving and verifying the returned item.
- If the same product is out of stock at the time of replacement, we will offer you:
- A full refund to your original payment method, or
- Store credit valid for 6 months — whichever you prefer
6. Refund Policy
Refunds are issued only in the following situations:
- The defective product's replacement is out of stock
- GearKart is unable to fulfil the replacement within a reasonable time
- An order was cancelled before dispatch
- A payment was charged but the order was not confirmed due to a technical error
Refund timelines after approval:
| Payment method | Refund timeline |
|---|---|
| UPI / Net Banking | 5–7 business days |
| Credit / Debit Card | 7–10 business days |
| Wallets (Paytm, PhonePe etc.) | 3–5 business days |
| Cash on Delivery | 7–10 business days (via bank transfer) |
- Refunds will be credited to the original payment method used at checkout.
- For COD orders, you will be asked to provide your bank account details (account number and IFSC code) for NEFT transfer.
- GearKart is not responsible for delays caused by your bank or payment provider once the refund has been initiated from our end.
- You will receive an email confirmation once your refund has been initiated.
7. Exchange Policy
- GearKart does not offer direct product exchanges (e.g. swapping one product for a different product or variant).
- If you received a defective product and the same item is in stock, you will receive a like-for-like replacement of the exact same product.
- If you wish to purchase a different product, you may place a new order separately after your refund is processed.
8. Damaged or Defective Product — Special Handling
We understand receiving a damaged product is frustrating. Here is how we handle it:
Damaged packaging on delivery:
- If the outer packaging appears visibly damaged or tampered with at the time of delivery, please do not accept it.
- Ask the delivery agent to mark it as "Damaged — Refused" and contact us immediately at .
Damage discovered after opening:
- Stop using the product immediately
- Take clear photographs and a short unboxing video if possible
- Contact us within 48 hours of delivery — reports beyond this window may not be accepted
Wrong product delivered:
- If you received a product different from what you ordered, contact us within [X DAYS] of delivery
- We will arrange an immediate reverse pickup and dispatch the correct product at no extra cost to you
9. Return Shipping Costs
| Scenario | Who pays |
|---|---|
| Defective or damaged product | GearKart arranges and pays for reverse pickup |
| Wrong product delivered | GearKart arranges and pays for reverse pickup |
| Any other return reason | Not applicable — returns not accepted |
- We will never ask you to pay for return shipping on a defective or damaged product.
- If a reverse pickup is not available at your PIN code, we may ask you to self-ship the product. In such cases, we will reimburse the actual shipping cost up to ₹100 upon submission of the courier receipt.
10. Non-Returnable Items
The following products are strictly non-returnable regardless of circumstances (except if delivered in a defective condition):
- Products explicitly marked as "Non-Returnable" on the product page
- Digital products, e-vouchers, or gift cards
- Products that have been used, installed, or activated
- Items purchased during Final Sale or Clearance events
- Consumable products that have been opened or partially used
11. Fraudulent Return Attempts
GearKart takes fraudulent return attempts seriously. This includes:
- Returning a different product than what was delivered
- Claiming damage that was caused by the customer after delivery
- Providing false information or fabricated evidence
Any such attempts will result in immediate account suspension, rejection of the return, and may be reported to the appropriate authorities under applicable Indian law.
12. Contact Us
For all return, replacement, or refund queries, please contact us:
GearKart 📧 Email: gearkart.work@gmail.com 🕐 Support hours: Monday – Saturday, 10:00 AM – 6:00 PM IST
We aim to respond to all return queries within 24 hours on business days.
This Return & Refund Policy is subject to change without prior notice. The version currently published on our Store is the one that applies to your order.